Refund & Cancellation Policy

You may request a full refund within 14 days of payment, provided your service has not started. No processing fee is deducted.

Service starts:

• Basic: when the first actual analysis of your business data is completed and made available to you.
• Professional: when that analysis is delivered or your first substantive advisory service is provided, whichever happens first.
• Custom: when the work agreed in your Statement of Work begins.

Signing in, viewing examples and attending a sales discussion do not start the service. We explain the applicable start point before payment and retain a record of delivery.

Once service has started, the unused-service refund no longer applies. Your rights if we fail to deliver the agreed service remain unaffected.

Under our current monthly invoicing arrangement, there is no automatic charge or renewal. You may cancel by emailing billing@bizz-health.com, without a cancellation fee. Access continues until the end of your paid period, unless that period is refunded or a justified suspension applies.

If a renewal invoice remains unpaid, access may pause after the paid period ends. Payment instructions and any applicable terms appear in your agreement and invoice.

Our team reviews reported service issues and works to resolve them within 24–48 hours. If an issue requires action from an external provider or additional investigation, we explain the delay and keep you informed.

If we fail to deliver agreed work, we will correct or reperform it. If that is not practical, we provide an appropriate refund or credit:

• for a subscription interruption, calculated from the subscription fee and affected days;
• for Custom work, based on the price allocated to the undelivered or defective deliverable.

Where the failure makes the affected service unusable for its agreed purpose, we refund the affected service payment. Contact billing@bizz-health.com to request a remedy. These remedies do not restrict your mandatory legal rights.

We will never reduce your rights for a period you have already paid for. If we remove a significant part of a paid service you agreed to, we will tell you in advance and offer a fair remedy.